Conversational UI

I design copilot conversations that carry task context so bankers get answers without leaving their workflow.

68% weekly adoption among eligible users.

Agentic Design

I define what an AI agent can do on its own, when it asks for approval, and how it hands work to a person.

5% of sessions end in human escalation. The same model applies to back office teams.

Predictive Design

I design recommendations that appear at the point of decision and stay editable by the person accountable for it.

Recommendations are overridden 12% of the time, and loan processing time dropped 20% over six months.

Ambient AI

I place AI guidance inside existing screens so it supports the task without opening a separate tool.

Loan officers complete tasks 25% faster.

Generative AI Design

I shape how generated content is drafted, reviewed, and corrected before it reaches a customer or a record.

8% of outputs are edited by the user before submission.

Systems Thinking

I build interaction patterns that hold across products, teams, and institutions.

Workflow time dropped 56% with 100% adoption, and patterns run at 150+ financial institutions.

Responsible AI

I surface model uncertainty at the moment of action so users apply the right level of trust.

Confidence shows only when it is low. 60% of those warnings lead users to seek a second opinion, and 74% of users return within a week after a poor recommendation.